Repeated data entry
The same customer details are typed into multiple places.
Back to PricingRUN BETTER
Ozvyo Custom Business Systems — turn the process your team holds together manually into one proper system.
When spreadsheets, WhatsApp, PDF forms and disconnected tools become the operation, we build software around the way your business actually works. from RM 15,000 (SGD 4,500), quoted in writing after a free scoping call.
WHAT THIS FIXES
The six things that quietly cost you the most.
No single source of truth
Nobody knows which spreadsheet or message is current.
Manual reporting
Month-end depends on copying formulas and checking totals by hand.
Poor visibility
The owner has to ask someone for status.
Knowledge trapped in one employee
The process works only because one person remembers every exception.
Generic software does not fit
Forcing a specific process into generic software creates more work.
WHAT WE BUILD
Systems for workflows that do not fit generic software.
We use a responsive web app whenever a web app is enough. Mobile gets built when mobile genuinely improves the workflow, not because it sounds better in a proposal.
Internal systems
- CRM and lead management
- Case management and job tracking
- Dispatch
- Staff and admin portals
- Approval and document workflows
- Reporting dashboards
Customer-facing
- Customer portals
- Booking
- Application systems
- Onboarding
- Payment and status portals
- Self-service dashboards
Mobile — only when it earns its place
- Field teams
- GPS
- Photo capture
- SOS and dispatch
- Push notifications
- Offline and field work
PRICING
What a system costs.
Custom business systems and automation are quoted in writing after a free scoping call. No paid diagnostic, no retainer to get a number.
Custom Business Systems
from RM 15,000 (SGD 4,500)
Lead and customer management, staff and customer portals, job tracking, dispatch, booking, approval workflows, document generation and reporting. Typical projects land between RM 15,000–RM 40,000. Larger multi-surface systems — web plus mobile, GPS, dispatch, payments, real-time operations — are scoped and quoted individually.
- One place the customer record actually lives, instead of three spreadsheets and a WhatsApp thread
- Job, case or booking tracking the owner can see without asking anyone
- Automated document, quote and invoice generation
- Month-end reporting that does not depend on someone rebuilding formulas
- Role-based access, audit trail and Excel export
- Monitoring, failure handling, backups and handover as part of the build
Automation instead?
from RM 5,000 (SGD 1,500)
If your existing software is good enough and the real problem is data moving between tools, automation is the cheaper and faster answer. We will say so.
AFTER LAUNCH
Software needs operations, not just a handover.
Custom software gets its own maintenance agreement, separate from the build. Bug — agreed functionality does not work as scoped. Covered by your care plan. Change — you want different or new functionality. Quoted separately.
Essential Care
from RM 750/mo (SGD 250/mo)
Keeps the system up, patched and backed up.
- Uptime monitoring
- Production issue response
- Dependency and security updates
- Backups
- Deployment maintenance
- Minor bug fixes
Operations Care
from RM 1,500/mo (SGD 500/mo)
Everything in Essential Care, plus someone watching how the system is actually used.
- Priority response
- Monthly health review
- Logs and error review
- Small continuous improvements
- Performance monitoring
- Integration health
- Usage review
HOW IT RUNS
Start with the smallest version that removes the bottleneck.
01 — Scoping
Map the current workflow, the people in it, the inputs, the outputs and the exceptions.
02 — System design
Define the data, the roles, the workflow and the failure modes.
03 — Build
Create the smallest useful release.
04 — Test
Realistic cases, real permissions and the failure scenarios.
05 — Launch
Monitoring, backups and handover.
06 — Improve
Use real usage to choose the next feature.
Always included
- Written scope and a fixed price before any building starts
- Role-based access so staff see only what they should
- Audit trail on the records that matter
- Excel export — your data is never trapped
- Monitoring, failure handling and backups
- Testing, handover documentation, and training for your team
- Server-side validation so the numbers cannot be wrong
Always excluded
- Unlimited scope creep — new modules are quoted separately
- Third-party licences and API fees (passed through at cost)
- Hardware, devices, or on-premise servers
- Ongoing data entry — the system removes it, we do not do it for you
Where practical, you pay third-party providers directly, so nothing is marked up inside a usage fee. Typically: domain, hosting or vps, database, email and sms, whatsapp api, maps, payment gateway, llm and api usage, storage, external saas integrations.
NEXT STEP
Tell us what is eating the hours.
A free scoping call, then a written scope and a fixed price. No paid diagnostic, no retainer needed to get a number. What we build for you is yours.