
Event-driven beats polling for CRM notes
Meeting → CRM automation fails when you poll for work. Latency, cost, reliability, and idempotency all improve when the system reacts to real events.
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Meeting → CRM automation fails when you poll for work. Latency, cost, reliability, and idempotency all improve when the system reacts to real events.

Sales calls live in Teams; CRM needs the transcripts. Polling OneDrive looks simple and breaks in production — here is the event-driven path that holds up.